Walkwise International Booking Conditions
The following Booking Conditions form the basis of your contract with WalkWise International Ltd, 147 Stainbank Rd, Kendal, Cumbria, LA9 5BG. Please read them carefully as they set out our respective rights and obligations.
1. Confirmation of Booking:
All payments received by either WalkWise International Ltd at its office, or by its agents, for deposits, interim payments and balances will be confirmed in writing to you by email if possible otherwise by post. A final letter containing tickets and where possible luggage labels, rooming lists and any other additional information will be issued to you approximately 10 days before your departure.
2. Security of your Money Air Holidays:
Security of your Money Air Holidays: Your air holiday (those including a flight) monies are fully bonded and ATOL protected by the Civil Aviation Authority. Our ATOL number is 6208.
Security of your Money Non-Air Holidays: In accordance with the ‘EC Package Travel Directive 1992’ your deposit and final payment are protected in a Trust Account (Escrow Account) operated by an independent trustee (Lonsdale and Partners Chartered Accountants of the UK) until completion of your holiday.
Where you book direct through any membership based club and they have the facilities your monies may be held in their Trust Account.
3. Cancellation:
By WalkWise International Ltd: Very occasionally WalkWise International Ltd has to cancel bookings. The main reasons are the holiday being cancelled owing to a failure to reach the minimum required number of bookings. WalkWise International Ltd reserves the right to cancel a holiday at any time.
If WalkWise International Ltd cancels they will, if possible, offer an alternative holiday or refund all monies paid by you but WalkWise International Ltd will be under no further liability.
By You: If you fail to pay the full cost of the holiday or if you cancel the following charges will be levied
- Cancellation over 70 days before the holiday departure date you will be liable to forfeit your deposit.
- Cancellation 70 – 43 days before the holiday departure date you will be liable for 40% of the total holiday cost.
- Cancellation 42 - 29 days before the holiday departure date you will be liable for 60% of the total holiday cost.
- Cancellation 28 – 15 days before the holiday departure date you will be liable for 80% of the total holiday cost.
- Cancellation 14 or less days before the holiday departure date you will be liable for 100% of the total holiday cost.
All cancellations are operative from the date written cancellation arrives at the registered office.
4. Variation
WalkWise International Ltd will endeavour so far as it is reasonably practical to ensure that our suppliers do not make significant variations to the main elements of the holiday booked. Apart from acts or omissions of those persons providing transport and accommodation in connection with the holiday for which WalkWise International Ltd cannot be responsible, it is sometimes necessary for WalkWise International Ltd to make significant changes to the holiday. If WalkWise International Ltd does, WalkWise International Ltd will notify you as soon as possible and if such alteration is not acceptable we shall offer you an alternative holiday or refund in full all monies paid by you, but WalkWise International Ltd shall be under no other liability.
On occasions airlines can make alterations to aircraft type, timing and airports. WalkWise International Ltd will always endeavour to advise you of such alterations as soon as possible but cannot accept any liability due to such alterations.
5. The cost of your holiday including any surcharges:
We reserve the right to increase or decrease the prices of unsold holidays at any time. The price of your chosen holiday will be confirmed at the time of booking. Once the price of your chosen holiday has been confirmed at the time of booking then, subject to the correction of errors, we will only increase the price in the following circumstances. Price increases after booking will be passed on by way of a surcharge. A surcharge will be payable if transportation costs and/or dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at airports increase or our costs increase as a result of any adverse changes in the exchange rates which have been used to calculate the cost of your holiday.
Even in the above cases, we will absorb increased costs up to a total amount equivalent to 2% of the cost of your confirmed holiday (excluding insurance premiums and any amendment charges). Only if the increased costs exceed this 2% will we levy a surcharge. If any surcharge is greater than 10% of the cost of your holiday (excluding insurance premiums and any amendment charges), you will be entitled to cancel your booking and receive a full refund of all monies paid to us except for insurance premiums and amendment charges. You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to cancel for this reason. If you do not tell us that you wish to cancel within this period of time, we are entitled to assume that you do not wish to cancel and will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. Please note, changes and errors occasionally occur. You must check the price of your chosen holiday at the time of booking.
6. Health and Insurance
For all holidays offered by WalkWise International Ltd personal Insurance cover is compulsory. WalkWise International Ltd is not responsible for any medical expenses incurred by you or for any loss damage or costs incurred by you as a result of injury or sickness. Please check with your Doctor well before departure for advice on vaccinations and inoculations for your specific destination. For further information on health, check the Department of Health’s website at: http://www.doh.gov.uk/traveladvice/
7. Visas and Passports:
It is your responsibility to ensure that you have an appropriate up to date passport and any necessary visas required for your holiday. Information concerning passports and visas is contained in either the Newsletter or in the Tour Operator’s Brochure.
8. Complaints:
If you have a complaint concerning your holiday arrangements you must report it to either your WalkWise International Ltd Event Co-ordinator and or any local representative at the soonest practical opportunity. If you make a complaint upon return from your holiday you must notify WalkWise International Ltd of any complaint immediately. Failure to complain on the spot may result in a reduction or extinction of any compensation which you may be otherwise entitled to. Upon receiving a complaint WalkWise International Ltd shall use reasonable endeavours to assist you with making your complaint to any supplier but WalkWise International Ltd shall not be responsible or be liable to compensate you in respect of any matters upon which your complaint is based. However, WalkWise International Ltd will pay to you all monies received by WalkWise International Ltd resulting from your complaint to any of our suppliers.
9. Emergency Contact:
In the event of an emergency whilst on a WalkWise International Ltd holiday you should, in the first instance, contact the WalkWise International Ltd Event Co-ordinator or your local Tour Operator’s representative otherwise please contact WalkWise International Ltd’s office on Telephone: 01539 732 712 (24 hour answering service) and Fax: 01539 732 712.
10. Baggage and Personal Effects:
WalkWise International Ltd will not be responsible for loss of or damage to baggage, personal effects, money or documents.
11. Liability:
Where you do not suffer personal injury, WalkWise International Ltd accepts no liability, and shall not be liable to compensate you for any damages or loss (including both direct and indirect losses and loss of enjoyment), if any of the holiday arrangements booked with WalkWise International Ltd are not supplied as described in the WalkWise International Ltd Holiday Fact Sheet save that WalkWise International Ltd will use reasonable endeavours to assist you to make a complaint to our suppliers.
WalkWise International Ltd shall not be liable to compensate you for loss of enjoyment of your holiday arrangements if the failure in the enjoyment of your holiday arrangements was your fault, or could not have been foreseen or avoided by WalkWise International Ltd or our suppliers or if the failure in the holiday arrangements was occasioned by the actions of someone unconnected with the holiday arrangements.
Where you or your guests suffer death or personal injury as a result of an activity forming part of the holiday arrangements, WalkWise International Ltd shall be liable to compensate you or your guests if the death or personal injury suffered by you or your guests is as result of WalkWise International Ltd’s or a WalkWise International Ltd Event Co-ordinator’s negligence. WalkWise International Ltd shall not be liable to compensate you or your guests for death or personal injury resulting from the negligent act or omission of any other person, its employees, contractors or suppliers.
12. Holiday Participation:
By booking a WalkWise International Ltd holiday you agree to accept the authority and decision of the WalkWise International Ltd Event Co-ordinator accompanying your party and any other tour leaders and agents appointed by WalkWise International Ltd whilst on holiday with WalkWise International Ltd. If in the opinion of any such person the health or conduct of any WalkWise International Ltd Member before or after departure, appears likely to endanger the safety of himself or other WalkWise International Ltd Members then the WalkWise International Ltd Member so endangering the party may be excluded for all or any part of the tour.
13. Force Majeure:
Except where otherwise expressly stated in these booking conditions, we regret that we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. In these Booking Conditions, “force majeure” means an event which we or our suppliers in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity (actual or threatened), industrial dispute, natural or nuclear disaster, adverse weather conditions, airport closures, technical problems with transport, epidemics, fire and all similar events outside our control.
14. Safety:
The activities involved in our holidays are operated to the highest standards, but remain potentially hazardous by their very nature. In the interest of safety, all guests must abide by the decisions of the guide and remain together at all times. We reserve the right to alter the walks at any time on the grounds of safety, weather and local circumstances. The party must abide by the decisions of the leader. You will receive a ‘What to bring’ kit list upon booking and it is your responsibility to ensure you are suitably attired. We reserve the right not to escort guests who are ill equipped or unsuited to a particular walk. If for any reason you have not received a ‘What to bring’ kit list with your holiday information then you must request one.
15. Law
This contract, including all matters arising from it, is subject to English Law and the exclusive jurisdiction of the English Courts.
Some WalkWise International Ltd holidays are potentially arranged through a Tour Operator that has its own Booking Conditions printed in its brochures. When you book a holiday with WalkWise International Ltd you accept WalkWise International Ltd’s conditions contained in these Conditions and the Tour Operator’s Booking Conditions, as supplied with our fact sheets, so far as they are not inconsistent with WalkWise International Ltd’s conditions. In the event of any conflict between WalkWise International Ltd’s conditions and the conditions of a Tour Operator, WalkWise International Ltd’s conditions shall prevail in respect of your holiday. Nothing in these Terms and Conditions shall confer any rights on any third party.
